You have up to 30 days from receipt of your order to return items to us.
If you have bought the item in error, and the item is completely unworn, then you can send it back to us within 30 days, with a note explaining. Please include on the note:
- Your Full Name
- Order ID (printed on the invoice)
- Your full address
Please email us first, with your Order ID number and the reason you would like to return the item. We will then issue you with a Return Authorisation Number.
- Please package the item as it was sent to you, so that the product inside will not be damaged on its way back to us.
- Include a note inside the package with the item, with your Order ID number (printed on the invoice), Your Full Name and Address written clearly on the note. Please also explain the reason for the return.
- Write the Return Authorisation Number clearly on the front of the parcel.
- Send back to us at our postal address below:
Postal addressFancy Dress Castle
102 The Parade
Please include a note with your returned item, and write your Order ID and your full name and address clearly onto the note.
You can email us at: firstname.lastname@example.org
Our Offices Opening Hours
Monday to Friday (excluding bank holidays): 10am until 5pm | Saturday & Sunday: Closed